We’re here to help! If you’re experiencing an issue with Elitpix, let us know, and our support team will assist you as quickly as possible. Reporting problems helps us improve our platform and provide a better experience for all users.
Steps to Report a Problem
1. Identify the Issue
Please note any specific details about the problem, such as what you were doing when it occurred and any error messages you saw. This helps us understand the issue better.
2. Submit a Report
Use our Contact Form on this page or email us at info@elitpix.com. Include as much detail as possible: the issue type, any screenshots, and your account details.
3. Wait for Our Response
Once submitted, our support team will review your report and get back to you within 24-48 hours. We aim to provide timely solutions and keep you updated on progress.
Common Issues You Can Report
• Account & Login Problems: Issues with logging in, password resets, or account access.
• Image Generation Errors: Problems with the AI image creation process, including failed outputs or incomplete images.
• Billing & Payment Issues: Questions about charges, invoice errors, or subscription management.
• Technical Errors: Slow loading times, download issues, or any other technical difficulties.
Contact Us Directly
If you need immediate assistance or have a complex issue, reach out to us directly. We’re here to ensure your experience with Elitpix is seamless and satisfying.
Email: info@elitpix.com
Live Chat: Available on our platform during business hours for immediate support.
Thank you for helping us improve Elitpix! Your feedback makes a difference, and we appreciate your support in creating a better platform for everyone.